How Can I Access my Camera from a Location Outside of my Local Network?
FAQ #66

To access your camera from a remote location you will first need a connection to the internet. We recommend a minimum 512kbps upstream connection to view your camera over the internet. In addition, you will need your camera to be connected to a network that has access to the internet. Any firewall software will need the camera’s port (80 by default) to be open for incoming and outgoing connections.

There are two ways to access your camera over the internet. The most direct way is to use your external (WAN) IP address. This method only works well, however, if you have a static IP address. If you are interested in using this method, you will need to contact your internet service provider for information on obtaining a static IP.

The other way to access your camera over the internet is with a DDNS provider. There are several to choose from, and these services range from basic free forwarding services to full-featured online recording packages. To find the right DDNS service for you, please visit camerawebpage.com. **WARNING** Only use DDNS services recommended by Toshiba.

Once you have obtained a static IP address or signed up with a DDNS provider, follow the instructions below to set up your model for remote access. After configuring your camera, continue to follow the instructions following the model-specific instructions.

IK-WB15A/IK-WB21A

  1. Log in to your camera as Administrator and access the settings(consult FAQ 1646 for information on how to do this).
  2. Click on “Network Settings” then “General.”
  3. Set DCHP to “off.”
  4. Set your IP address to an IP in the range of your router (if your router is 192.168.1.1, the camera should be 192.168.1.XXX). NOTE: if you have multiple cameras, each will need it’s own IP address.
  5. Set the subnet mask (usually 255.255.255.0).
  6. Set the default gateway (the IP address of your router).
  7. Set the HTTP port to 8000. If you have multiple cameras, set each additional camera sequentially (8001, 8002, etc).
  8. Click “save” then “OK” when prompted to save and reboot.

If you are using DDNS:  

  1. Log in to your camera as Administrator and access the settings(consult FAQ 1646 for information on how to do this).
  2. Click on “Network Settings” then “DDNS.”
  3. Set DDNS to “ON.”
  4. Enter the DDNS server specified by your DDNS provider (eg. nic.changeip.com).
  5. Enter the User ID and Password you specified when you signed up with your DDNS provider.
  6. Click “save” then “OK” when prompted to save and reboot.


IK-WB02A/IK-WR01A

  1. Log in to your camera as Administrator (consult FAQ 1646 for information on how to do this).
  2. Click on “Configuration” then “Network.”
  3. Set your IP address to an IP in the range of your router (if your router is 192.168.1.1, the camera should be 192.168.1.XXX) NOTE: if you have multiple cameras, each will need it’s own IP address.
  4. Set the subnet mask (usually 255.255.255.0).
  5. Set the default gateway (the IP address of your router).
  6. Click “Save” then “OK” when prompted to reboot.
  7. Browse back to the Network settings (using the camera’s new IP address).
  8. Set the HTTP port to 8000. If you have multiple cameras, set each additional camera sequentially (8001, 8002, etc).
  9. Click “Save” then “OK” when prompted to reboot.

If you are using DDNS: 

  1. Log in to your camera as Administrator (consult FAQ 1646 for information on how to do this).
  2. Click on “Configuration” then “DDNS.”
  3. Set DDNS to “Enable.”
  4. Enter the User ID and Password you specified when you signed up with your DDNS provider.
  5. Enter the DDNS server specified by your DDNS provider (eg. nic.changeip.com).
  6. Click “save.”

IK-WB01A/IK-WB11A

  1. Log in to your camera as Administrator (consult FAQ 1646 for information on how to do this).
  2. Click on “Network Settings” then “General.”
  3. Set DCHP to “off.”
  4. Set your IP address to an IP in the range of your router (if your router is 192.168.1.1, the camera should be 192.168.1.XXX) NOTE: if you have multiple cameras, each will need it’s own IP address.
  5. Set the subnet mask (usually 255.255.255.0).
  6. Set the default gateway (the IP address of your router).
  7. Set the HTTP port to 8000. If you have multiple cameras, set each additional camera sequentially (8001, 8002, etc).
  8. Click “save” then “reboot.”

If you are using DDNS: 

  1. Log in to your camera as Administrator and access the settings(consult FAQ 1646 for information on how to do this).
  2. Click on “Network Settings” then “DDNS.”
  3. Set DDNS to “ON.”
  4. Enter the DDNS server specified by your DDNS provider (eg. nic.changeip.com).
  5. Enter the User ID and Password you specified when you signed up with your DDNS provider.
  6. Click “save” then “OK” when prompted to save and reboot.

IK-WD01A/IK-WB16A(W)/IK-WB30A/IK-WB70A

  1. Log in to your camera using the Installation Wizard (contained on the disk included with the camera or available via download here).
  2. Start Installation Wizard and click Next.
  3. Click on the line that indicates the MAC address for your camera (To find the MAC address for your camera, please follow the instructions on the Installation Wizard screen).
  4. Click the Manual Setup button.
  5. Give the camera a Hostname, administrator’s password and set the time and date. Click Next and then No (unless you are using PPPoE).
  6. Uncheck ‘Get IP by DHCP Server automatically’.
  7. Set your IP address to an IP in the range of your router (if your router is 192.168.1.1, the camera should be 192.168.1.XXX) NOTE: if you have multiple cameras, each will need it’sown IP address.
  8. Set the subnet mask (usually 255.255.255.0).
  9. Set the Default gateway (usually the LAN IP address of your router).
  10. Set Primary and Secondary DNS servers (usually assigned by your ISP).
  11. Click Next. Then click Apply. 

If you are using DDNS: 

  1. You may now log in directly into the camera by clicking the link next to ‘Access from Home’ (This will open an Internet Explorer windows). To access the camera in the future, enter the camera’s IP address in the address line in Internet Explorer ( Example:http://xxx.xxx.xxx.xxx ) and press Enter. There is no root password by default. If you have enabled an administrator’s password for the camera, please login with Username: root and the password you have setup In the camera.
  2. On the left side of browser window, click on Configuration.
  3. Click on Advanced Mode and then on Network.
  4. Scroll down the screen to HTTP and Set the HTTP port to 8000. If you have multiple cameras, set each additional camera sequentially (8001, 8002, etc).
  5. Click on Advanced Mode and then on DDNS.
  6. Click on Enable DDNS.
  7. Select the DDNS provider.
  8. Enter the DDNS Host name specified by the DDNS provider (eg. nic.changeip.com).
  9. Enter the Username and Password for the DDNS account.
  10. Click on Save to save the settings.


The following steps will be specific to your router. If you are not sure of how to complete any of the following steps, you will need to consult your router manual or contact the manufacturer of your router.

  1. Log in to your router.
  2. Locate your port forwarding setting page (may also be called virtual server, port triggering, or something else).
  3. Add the IP address of each camera.
  4. Add the port of each camera. Since the camera only uses one port, the port range will be 8000 to 8000 (or whatever is set for that camera).


You should now be ready to access your camera over the internet. Follow these last few steps to test your settings.

  1. Go to whatismyip.com. The IP address listed here is your WAN IP address (assigned by your internet service provider). This is your external (WAN) IP address. If you have ordered a static IP from your service provider, this will never change. If you have not ordered a static IP, you will need to sign up with a DDNS provider, as your IP address can change at any time.
  2. Enter the following into your browser’s address bar then hit enter: http://{WAN IP}:{ HTTPPort }
  3. If you want to access your cameras administrative settings, consult FAQ 1646.
  4. If you are using DDNS, you should now be able to access your camera using your DDNS address.
  5. Note: some routers do not support looping back. This means you may need to test your remote settings from a different location.


If the above steps worked, your camera is now able to be accessed remotely. Simply follow step 2 (or 3) at a remote location with internet access to access your camera. If the above steps did not work, you will need to verify that your router settings are configured correctly and there is no firewall blocking access to your camera.

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