How Do I Register my Recorder?
FAQ #243
To register the recorder you will need to have the following information on hand:

  • Recorder Software Serial Number

  • System ID


To locate the System ID;

  1. From the Live screen click Setup.

  2. Click Network Cameras.

  3. Click the License Tab in the upper left.

  4. The System ID will be located in the middle of the page.


To obtain the License Key:

  1. Open an internet browser and go to http://register.surveillixdvrsupport.com

  2. Enter the product serial number provided by Toshiba.

  3. Enter the System ID.

  4. Click Submit.

  5. Verify the information and click Next.

  6. You will be provided with your unlock code.

  7. Print the page and save it for later reference.

  8. Enter this code into the New Serial Number box in the Add a new Serial Key section in the Network Device Authentication window and click the Add a Serial Number button.

FAQ Review

Please take a moment to help us improve this article by submitting the feedback form below.
  • If you would like to be contacted by someone regarding this please leave your name, email address and phone number.
  • This field is for validation purposes and should be left unchanged.