What Do the Error Codes in my Log File Mean?
FAQ #13

Under the log viewer in the server software, error codes will sometimes be detected. Below is a list of the common error codes and what they can mean.

Common Error Codes:

1001 – Capture Card cannot decode the Analog signal to a Digital image.

 

1002 – Capture Reset command fails. Either the PCI slot is not responding or the Capture Card has a hardware problem.

 

1003 – Writing to Hard Disk Drive failure.

 

1004 – Storage file-system corruption.

 

1005 – Loss of Network Communication

 

Error Code = [3] – Operating System cannot find directory it is trying to write to.

 

Error Code = [112] – There is not enough space on the disk.


To Fix:

1001 – Check the specification on the video signal to ensure that it falls within 1V p-p. Alternatively/Additionally install server software version 3.0 or later. This release includes enhanced functionality that disregards transient analog frames outside of the specified composite NTSC signal range.

 

1002 – Try the same steps listed for 1001 error above, if this does resolve the issue call the CCTV Support Center for assistance.

 

1003 – Call the CCTV Support Center for further troubleshooting.

 

1004 – Call the CCTV Support Center for further troubleshooting.

 

1005 – Check for Network issues.

 

Error Code = [3] – The effected partitions on the hard disk drive need to have a full format completed on them. Call the CCTV Support Center for further information.

 

Error Code = [112] – Update to latest Server software first, if the issue persists the effected partitions on the hard disk drive need to have a full format completed on them. Call theCCTV Support Center for further information.


If multiple repetitive error messages are found in the log file please call the CCTV Support Center.

An example of an error message will look like this in your log:

Error example:

137 9/12/2007 2:24:37 PM [1001] 0000210B, 00000100 Default (error on camera 9)

 

138 9/12/2007 2:25:37 PM [1001] 0000210B, 00002008 Default (error on cameras 4 & 14)

 

139 9/12/2007 2:29:37 PM [1001] 0000210B, 00002000 Default (error on camera 14)

 

140 9/12/2007 2:35:37 PM [1001] 0000210B, 00000008 Default (error on camera 4)


"[1001] 0000210B, 00000100," for example, can be translated like this:

Using a Scientific Calculator enter the second set of numbers (00000100) as Hex, and convert to Binary, which is 100000000, reading from right to left, Camera 9 is having a problem. 1’s = Abnormality and 0’s = Ok Status.

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